Medical administrative assistants manage the daily ebb and flow of patients through a doctor’s office. Whether they greet you upon arrival or work behind the scenes – ensuring shot records are in order, scanning insurance cards and collecting co-payments – these professionals manage a fast-paced and often hectic environment. Medical office administrators may also assist with medical reports, take medical histories, arrange hospitalization and order surgical or medical supplies – in addition to answering phones and directing patients. Medical office administrators may work at outpatient care centers, in physicians’ offices and hospitals or in the offices of other health practitioners, such as chiropractors and optometrists. 

With the mandates and federal regulations in place today, Medical administrative assistants must also stay current on all policies regarding the collection, storage, and dissemination of sensitive patient data.

Medical administrative assistants must be adept at multitasking. The job often requires them to remember large amounts of information and handle multiple tasks at once, all while working in a bustling environment. The most successful medical administrative assistants are able to stay calm and clearheaded, even when overwhelmed with a multitude of tasks.
The ability to handle stress is also very important, as medical administrative assistants often work with people who are stressed, tired, sick, or even dying. The most successful medical administrative assistants take steps to release stress and calm themselves after the workday ends.

Skills Needed

Medical administrative assistants is a skilled profession that is best suited to those with field-related knowledge developed through formal training. Medical administrative assistants must be excellent communicators and use impeccable spelling and grammar when completing professional documents or communicating in writing. In addition, medical administrative assistants must be highly proficient in the use of computers and common applications like word processing and spreadsheets.

Since medical administrative assistants often handle billing and light bookkeeping, they need to be good with numbers and have a good attention to detail. Medical administrative assistants must be comfortable with handling money and recording transactions accurately, even in a busy environment.

Finally, medical administrative assistants must be familiar with medical coding, insurance billing practices, and software that is commonly used in medical facility offices.

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